Privacy

Privacy Policy

When you contact Ellie's Botanics by email, phone, WhatsApp, or the consultation form, your information is used to respond to your enquiry, coordinate requested guidance, and maintain relevant communication records.

Information we may receive

Your name, email address, phone number, message content, and basic website analytics may be received when you interact with the site.

How we use it

For purchases, we collect your delivery address, order details and payment reference to process the order and provide updates. Consultation requests may include health information you choose to share. Records are stored privately through our hosting provider and Google Sheets, and authorised administrators use them to respond. Email confirmations and service notifications may be sent through Google. Card and payment credentials are handled by the payment provider, not stored by this website.

We use information for communication, site improvement, and record keeping. We do not sell personal information.

Contact

For privacy questions, write to support@elliesbotanics.com.